A family shop that still answers its own phone.
Ray Fennick started with one van and a rule: tell people the price before you pick up a wrench. His daughter Jess runs the shop now, with a small crew of licensed plumbers who live in the towns they work in.
Founded year · WA contractor registration no.
What hasn't changed
The price is written down before the work. A person answers the phone. The plumber who shows up has a name you were sent before he arrived, wears boot covers at the door, and takes the old parts with him.
What has changed is the help behind the phone: the front desk now answers every call and text at any hour, so a leak at midnight gets shut-off help in a minute and a booked arrival window by morning.
The crew
Sample team for this demo. The live site uses real names and photos from a photo day. team photos
Jess Fennick
Owner and master plumber
Runs the shop and still takes the hard calls herself.
Ray Fennick
Founder
Started the business with one van. Now drops in to check the trucks are stocked.
Marco
Service plumber
Water heaters and repipes. Lives in Mountlake Terrace.
Dana
Front office
Sets up your arrival window and makes sure the written price reaches you.