Calls and texts are answered day and night. For real emergencies the front desk pages the on-call plumber right away.
Look where the water line enters the house: a garage wall, the basement, a crawlspace hatch, or a covered box near the street or sidewalk.
Inside, it is usually a lever (turn it a quarter turn across the pipe) or a round handle (turn it clockwise until it stops).
At the street box you may need a meter key. If you can't turn it, call us and keep towels and buckets on the leak.
Close the main shut-off first. Then open the lowest faucet in the house to drain pressure.
Keep clear of water near outlets, appliances or the electrical panel.
Move belongings, take photos for insurance, and call us.
Close the cold-water valve on top of the tank.
Gas: turn the control knob to Off or Pilot. Electric: switch off the heater's breaker.
Do not drain hot water yourself. Text us a photo of the label on the tank.
Stop all water use in the house: no flushing, showers, laundry or dishwasher.
Keep children and pets away from the water.
Call us. If water is rising, tell the front desk; it is treated as an emergency.
Open the faucet the frozen pipe feeds, so melting water has somewhere to go.
Warm the pipe gently with a hair dryer or warm towels. Never use an open flame.
If a pipe has split, close the main shut-off before it thaws.
Leave the house now. Do not switch lights on or off or use a phone inside.
From outside, call 911 and your gas utility's emergency line.
Once the utility says it is safe, call us to find and repair the leak.
After-hours rates and the on-call plumber's hours are set by the owner after-hours terms. You get the price in writing before work starts, at any hour.
Fennick front deskScripted demo. Nothing is sent.